Privacy policy.
Willow Wellness Privacy Policy
Effective Date: 1st November 2024
Willow Wellness (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
1. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide our services. The types of personal information we may collect include:
Contact Details: Name, address, phone number, email address
Health Information: Medical history, details relevant to your mental health, or other sensitive information relevant to our therapeutic services
Billing Information: Payment information, including credit card details, for payment processing and invoicing
Technical Information: When you visit our website, we may automatically collect data such as IP address, browser type, and website usage through cookies and similar technologies.
2. How We Collect Personal Information
We collect personal information in a variety of ways, including:
Directly from you, when you fill out forms, schedule appointments, or contact us by phone, email, or online
Through our website, when you interact with our content or fill in a contact form
From third parties (with your consent), such as health professionals or referrers, if needed to support your therapeutic treatment
3. Purpose of Collecting Your Personal Information
We collect, hold, and use your personal information to:
Provide and manage therapeutic services
Communicate with you about appointments, treatments, and other services
Process payments and maintain records for financial transactions
Comply with our legal obligations
Improve our website and services based on user interaction data
4. How We Use and Disclose Your Personal Information
We only use and disclose your personal information for the purposes outlined in this policy or as otherwise permitted by law. We may share information:
With other healthcare providers or professionals (with your consent) as part of your treatment
With service providers, such as those who assist in data processing, storage, and IT services
If required by law, for instance, in response to a court order, or to comply with regulatory requirements
We do not sell or trade your personal information to third parties.
5. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, alteration, or disclosure. This includes using secure servers and encryption where appropriate.
6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to correct any inaccuracies. To make a request, please contact us at the details provided below. We will respond to your request within a reasonable timeframe.
7. Cookies and Website Tracking
Our website uses cookies to enhance your experience and collect information about how visitors use our site. You may choose to disable cookies through your browser settings, but this may affect your experience on our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review the privacy policies of each site you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or Australian privacy laws. The updated policy will be available on our website with the effective date clearly indicated.
10. Contact Us
If you have any questions, concerns, or complaints about our handling of your personal information or wish to access or correct your information, please contact us at:
Willow Wellness
Email: contact@willowwellness.com.au
We are committed to resolving any privacy concerns in a timely and effective manner.